- Warehouse Management System
- Product Enhancement
Optimizing Supply Chain with a Warehouse Management System
Our client, a prominent South Africa-based logistics provider, operates multiple warehouses across the country. The client required a modern, efficient, and scalable Warehouse Management System (WMS) to streamline their operations, improve customer fulfillment, and integrate seamlessly with existing ERP systems. I-Verve Inc was chosen as the technology partner to build a complete WMS solution from scratch, leveraging our expertise in custom software development and digital transformation. The client handles over 500,000 orders annually, with warehouses spread across five key locations. The primary pain points were inventory inaccuracies, delayed order processing, and difficulties in integrating with various ERP systems used by their clients.
Country
South Africa
Duration
12 Month
Industry
Logistics
Benefits
At Glance
40%
Reduced
Reduced order processing time by 40%, ensuring faster order fulfilment.
85%
Reduced
Reduced ERP integration and client onboarding time by 85%, from 3 weeks to just 5 days.
30%
Enhanced
Enhanced inventory accuracy by 30%, minimizing stock discrepancies.
35%
Savings
Achieved 35% cost savings through an optimized offshore development model.
Objectives
- Build a New WMS Platform
Develop a robust and scalable Warehouse Management System to manage multiple warehouses efficiently.
- Global API Structure
Build a universal API for seamless integration with various ERP systems.
- Barcode/RFID Scanning
Implement advanced scanning capabilities for inventory tracking and warehouse operations.
- Performance Analysis & Optimization
Provide real-time dashboards to monitor key performance indicators (KPIs) and optimize warehouse operations continuously.
- Inventory Forecasting
Use AI-based algorithms to predict inventory needs based on historical data and demand patterns.
- Develop Specialized Mobile Apps
Create five mobile apps for different warehouse operations, including Sales, Pickup, Staging, Delivery, and Returns.
- Route Optimization
Incorporate optimization for delivery operations to ensure efficient logistics.
- Automated Alerts & Notifications
Enable automated alerts for low inventory, delays, and anomalies in warehouse processes.
- SaaS Model
Design the WMS as a SaaS solution to enable third-party clients to subscribe and configure their warehouses.
- Security Enhancements
Implement role-based access control and data encryption to ensure system security.
Technologies Used
Technology
Description
- Laravel
Backend
For simplifies API development and provides built-in tools for security, database management, and authentication.
- SQL Server
Database
For reliable and high-performance database management system capable of handling large datasets and complex queries.
- Flutter
Mobile Development
For enables simultaneous development for both iOS and Android, reducing development time and costs.
- Azure
Cloud Services
For cloud infrastructure with strong support for security, analytics, and integration.
- Asana, Bitbucket
Project Management Tools
For source control management and CI/CD pipeline integration.
Solution Design
Mobile Apps
Sales App
- Functionality: Captures orders, generates invoices
- Special Features: Barcode/RFID scanning, real-time syncing
Pickup App
- Functionality: Manages warehouse pickup processes
- Special Features: RFID scanning, error detection
Staging App
- Functionality: Handles staging operations before dispatch
- Special Features: Inventory validation, location tracking
Delivery App
- Functionality: Manages route optimization and delivery tracking
- Special Features: Route optimization, real-time GPS tracking
Returns App
- Functionality: Processes returns and reverse logistics
- Special Features: Quality checks, automated notifications
Inventory App
- Functionality: Monitors stock levels and performs cycle counts
- Special Features: Barcode scanning, automated reconciliation
Maintenance App
- Functionality: Tracks warehouse equipment maintenance and repairs
- Special Features: Maintenance scheduling, alert notifications
Admin Panel
- Configure warehouse settings
- Manage user roles and permissions
- Monitor real-time operations
- Generate performance reports
- Track KPIs such as order accuracy, dispatch time, and returns rate
- Manage multi-location warehouses from a single dashboard
Global API Structure
- Central authentication
- Data synchronization
- Inventory management
- Order processing
- Integration with payment gateways and third-party logistics (3PL) providers
Challenges Faced
Challenge
Solution
Integrating with multiple ERP systems
Developed a universal API to simplify integration
Managing barcode/RFID data
Implemented robust API for handling scanning data
Route optimization complexity
Integrated AI-based route optimization tool
Lack of documentation and process clarity
Established structured documentation practices
Ensuring system scalability
Designed a modular architecture for future growth
Security vulnerabilities
Implemented RBAC, encryption, and audit logs
Competitive Edge
- SaaS Model Flexibility
Unlike many traditional WMS solutions, our system is designed as a SaaS platform, allowing clients to subscribe and configure their own warehouses without complex setup processes.
- AI-Powered Route Optimization
The delivery app includes AI-based route optimization, which reduces fuel costs, improves delivery times, and enhances customer satisfaction.
- Real-Time Analytics
Real-time dashboards provide actionable insights, helping warehouse managers optimize operations continuously.
- Seamless ERP Integration
The universal API allows integration with a wide variety of ERP systems, significantly reducing onboarding time for new clients.
- Advanced Security
The system incorporates advanced security measures such as RBAC, encryption, and audit logs, ensuring data safety and compliance.
Scalability
- Multi-Warehouse Support
The system can manage multiple warehouses from a single admin panel, with the ability to add new locations easily.
- High Transaction Volume
The system can handle large volumes of orders, inventory updates, and data synchronization across different warehouses without performance issues.
- Customizable API
The universal API can be extended to integrate with new ERP systems and third-party applications as needed.
- SaaS Subscription Model
The SaaS model allows for seamless scaling as more clients subscribe to the platform.
Results & Impact
Faster Order Processing
Order processing time decreased by 40%.
Cost Savings
The offshore model reduced development costs by 35%.
Simplified ERP Integration
The universal API reduced client onboarding time from 3 weeks to 5 days.
Enhanced Visibility
Real-time dashboards provided valuable insights into warehouse performance.
Improved Efficiency
The new WMS reduced warehouse errors by 25% and improved inventory accuracy by 30%.
Future Enhancements
Implement predictive analytics to forecast inventory needs.
Integrate with robotic systems for automated picking and sorting.
Develop advanced reporting tools for deeper insights.
Connect IoT devices for real-time asset tracking.
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