Terms of Use

1. Introduction and Acceptance of Terms

Welcome to I-Verve Inc. (“we,” “us,” or “our”). By accessing and using any of our services, including our website and any related platforms, you (“User”) agree to comply with and be bound by these Terms of Use. These terms set forth the legally binding conditions governing your access to and use of our services. If you do not accept these terms, you must refrain from using our services.

2. Privacy Policy Overview

Your privacy is essential to us, and we are committed to safeguarding it. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you acknowledge and accept the practices outlined in our Privacy Policy.

3. Information Collected and Controlled by I-Verve Inc.

3.1 Data Collection
We collect information to provide and enhance our services. This information may include data you provide directly through forms, emails, or other interactions, as well as information obtained indirectly (e.g., referrals, social media). We also automatically collect data such as cookies and analytics to optimize user experience. The data we gather may include, but is not limited to:

• Contact Information: Your name, email address, phone number, and mailing address.
• Usage Data: Data regarding your interactions with our website, services, and communications.
• Cookies: Data files stored on your device to collect standard internet log information and visitor behavior information.

3.2 Usage of Collected Data
We use this information to deliver and improve our services, send updates, manage customer interactions, and comply with legal obligations. We may also use the data to enhance our offerings, provide customer support, and communicate service-related updates. Users have the option to opt out of non-essential communications, and you may adjust cookie settings to limit data collection.

4. Data Processed on User’s Behalf

4.1 Service Data
If you entrust I-Verve Inc. with customer or employee data (e.g., for data processing or managed services), you remain the data controller, while we act as a processor on your behalf. We handle such data solely in accordance with your instructions. Data will be retained only as long as necessary to fulfill the service, after which it will be deleted or anonymized. Users retain the right to export, access, and request deletion of their data.

5. General Policy Terms

5.1 Data Security
We prioritize the security of your data and employ industry-standard safeguards to protect it from unauthorized access, misuse, or disclosure. Measures include secure access controls, encryption, and regular system audits.

5.2 Legal Compliance
We adhere to applicable laws and regulations governing data use. We will only disclose your data when legally required or when disclosure is essential to protect national security, prevent fraud, or enforce our terms.

5.3 Do Not Track (DNT)
Currently, we do not respond to DNT signals due to the absence of an industry-standard approach. We will monitor developments in this area and may modify our policy in the future.

5.4 Children’s Information
We do not knowingly collect data from individuals under 16. If we become aware of any such data in our systems, we will take steps to delete it promptly.

6. Data Retention, User Rights, and Third-Party Interactions

6.1 Data Retention
Data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. Afterward, it is either deleted or anonymized.

6.2 User Rights
For residents of the EEA, you have specific rights under the General Data Protection Regulation (GDPR), including the rights to:

• Access your data.
• Correct or delete your data.
• Restrict or object to data processing.
• File complaints with a data protection authority if your rights are infringed.

6.3 Third-Party Sharing
We limit data sharing to the following circumstances:

• Internal Sharing: Only within I-Verve Inc.’s affiliated entities.
• External Vendors: With third-party vendors and service providers who help deliver our services.
• Compliance: We do not sell or monetize your data and only share it as necessary to fulfill our services or comply with legal obligations.

7. Legal Disclosures and Business Transfers

7.1 Legal Disclosures
If required by law, we may disclose your data to meet legal obligations, protect public safety, prevent fraud, and enforce agreements.

7.2 Business Transfers
In the event of a merger, acquisition, or asset sale, we will notify you of any changes to data ownership. Should a business transfer occur, your data will be subject to the policies of the acquiring entity.

8. Notification of Changes to the Privacy Policy

We may update our Privacy Policy as business practices, legal requirements, or technologies evolve. Significant changes will be communicated through service announcements or emails, with a 30-day notice for substantial updates to allow users to review and respond.

9. Refund, Cancellation, and Delivery Policies

9.1 Refund Policy
Our refund policy is structured around milestones to ensure clear expectations. Refunds are unavailable for work already completed, particularly in Time and Material (T&M) services. Refund exceptions may be made if:

• A project is canceled within 48 hours of initiation.
• Both parties agree to a refund under specific conditions.

9.2 Cancellation Policy
To cancel a project, users must contact our Project Management Office (PMO) and follow cancellation procedures. Cancellations requested after a project reaches the beta release stage are not permitted. Additionally, any outstanding balances must be settled before the final delivery of materials.

9.3 Delivery Policy
Deliverables are provided electronically, and users are responsible for saving copies of any files received. If necessary, we will redeliver files within 30 days of the original delivery. After this period, I-Verve Inc. cannot guarantee file retention.

10. Commitment to Privacy and Data Protection

We are dedicated to privacy and data security, aligning our practices with GDPR and other regulatory standards. Users are provided with multiple data management options, including control over communication preferences, data usage restrictions, and data deletion requests. Our focus on privacy reflects our commitment to transparent and secure data handling.

11. User Responsibilities

By using our services, you agree to abide by these Terms of Use and all applicable laws. Users are prohibited from engaging in unlawful activities or unauthorized actions that may compromise the security or integrity of our services.

12. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis. I-Verve Inc. makes no representations or warranties regarding the accuracy, completeness, reliability, or availability of the services. Your use of our services is at your own risk, and we disclaim all warranties to the fullest extent permitted by law.

13. Limitation of Liability

To the extent allowed by law, I-Verve Inc. shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our services. This limitation applies even if we have been advised of potential damages and regardless of the legal theory.

14. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the jurisdiction in which I-Verve Inc. is headquartered. Any disputes arising from or related to these terms or our services shall be resolved through arbitration or in the courts of this jurisdiction.

15. Contact Information

If you have questions or concerns about these Terms of Use or any other policies of I-Verve Inc., please contact us at hello@i-verve.com. We value your feedback and are here to assist with any inquiries related to our services.